Not getting quality service from your favorite establishments? Still troubling over the shrimp ravioli that was supposed to arrive half an hour ago? As a paying customer, you expect your food to be tasty and to be delivered on time. Some restaurants, however, are notorious for inconsistent service. The orders are delivered late while in some cases, the food doesn’t taste fresh.
Many people simply blow their tops off after receiving horrible service. You can’t really blame them sometimes if they berate the service crew, given what they experienced, but is getting angry really the best course of action? It certainly feels good to voice out your frustrations at the supposed culprits, but you don’t have any idea what they can do to your food inside the kitchen. Instead of letting the service crew experience your own version of the bad day, you can devise a plan to effect better service on these people.
Plan #1: Operation Smile
Waiters and waitresses, being scolded from time to time, are used to hearing customer complaints. You, on your part, can do the opposite. Smile at the crew the moment you arrive at the place. When he or she approaches you to take your order, smile, give a nice opening greeting and some small talk. The waiting staff will be surprised with your courtesy, which obligates him or her to act accordingly. This plan is usually effective for classy places, but in fastfood joints, you may want to consider something more radical.
Plan #2: The Hungry and the Restless
The only person worse than an angry man is an angry hungry man. Service crews know that for a fact, which places you in a pretty advantageous position. The moment you enter a restaurant, act as if you just had a long day at work. Do a couple of fake sighs and tell the attendants to speed . Experienced wait staff will immediately recognize the signs you are displaying, since they are similar to those of irate customers’. You will then receive a silent special treatment from the crew, making you a priority over nice and friendly customers.
Plan #3: The Natural Flirt
Before you enter the restaurant, you must wear the good old player mentality. Single out the best looking wait staff and sit at the table farthest from him or her. When a waiter/waitress approaches you, request to be served by your chosen wait staff. Your move will pleasantly startle the “good looking” waiter/waitress. When he/she approaches you, smile at her/him and inquire about a dish in the menu. Show your sweetest smile and compliment his/her knowledge on the subject. If she/he finds you attractive, or is at least touched by your effort, prepare to get served, as if you’re a member of a royal family. (More tips on how to flirt)
Plan #4: Name Drop It Like It’s Hot
Being able to rub elbows with the rich and famous instantly elevates your social status, even in restaurants. Once you are seated, you and your companion will talk about your supposed exploits with the society’s elite. Tell the wait staff that the restaurant owner is one of your good buddies. Follow it up with the classic line - “Mr/Mrs <insert the owner’s name> has told me so much about this place. I’m curious on what you guys have in store.” Just like magic, the entire crew will suddenly be extra-nice to you. The service will be unusually fast and expect the food to taste as good as how they are presented in the menu. Just pray that the restaurant’s owner isn’t there when you try to pull off this stunt.
Plan #5: Masquerade as a Food Critic
If there is a person that can make the restaurant staff shake in their boots, it has got to be the food critic. You might as well use this info to your advantage and pretend to be one yourself. Enter the restaurant with a serious yet approachable demeanor. Bring out a notebook and pretend to take notes about the place. When a wait staff approaches you, tell him/her that you are a new food critic and the restaurant is your first assignment. What happens next is the stuff memorable dinners are made of. (Learn how to become a food critic)
Plan #6: The Prepaid Tip
Through the promise of a cash incentive, you can actually effect better service. Tell your waiter/waitress that you will give him/her extra cash if you are impressed with the service. From that point on, the wait staff will hustle and bustle to deliver your orders ahead of time. You might even find pleasantly interesting twists on the dishes if you’re lucky. After eating, give him/her the promised amount, as long as he/she deserves it.
You Get What You Give
Every customer has the right to good service, since you are practically paying for it, including the cooks’ and service crew’s salaries. It just so happens that some restaurant personnel forget their roles and the true significance of customers. The plans mentioned in this article act as reminders, or in some cases, spark plugs to influence better service. In other words, you are simply getting what you paid for.